Warranty Policy Technical Support

Customer Support / Warranty Policy

 

LUXA2 warrants power, audio, holder solutions and accessory products contained in the original packaging to be free from defects in materials and workmanship when used normally for the following periods:

 

LUXA2 Product Guarantee
Product Warranty
Power Solution
(Excluding WPC series)
TWO (2) YEAR
Audio Solution ONE (1) YEAR
Holder Solution ONE (1) YEAR
Accessories
(Including WPC, Power Adaptor series)
ONE (1) YEAR

Please note the following is required for all warranty claims:

  • ● We require a copy of the original proof of purchases
  • ● Screenshots are not accepted
  • ● Clear description of the product
  • ● Product’s date of purchase
  • ● Invoice or receipt number
  • ● Reseller’s contact information

Guarantee Cover

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Statement

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If you have any further question about our media lab device that you can't find info from our web or FAQ.